All of us appreciate that the very best job workflows are the type that users will discover intuitive, simple to use and userfriendly.
For service management companies it is essential that field workers can simply undertake step-by-step workflow stages and lists on their own mobile phone. This permits workers when they’re in an appointment not only to increase the time they spend but additionally ensures a great job is congratulations and completed promptly.
Here are ten essentials that comprise great workflow keeper.
Versatility – you will be able to define workflows to fit your needs
Intuitive and simple to use – workflow software should make sure that your field workers can easily undertake step-by-step action lists and checklists on their own mobile phone
Automated communications – workflows should integrate automated communications, for example automatic SMS text confirmation of appointments along with instantly managed and escalating letters
Inbuilt email abilities – so that you can talk to customers easily and efficiently then email abilities ought to be available. Email abilities ought to be highly configurable and able to delivering emails to workers and customers at various stages
Captures contact notes – any connection with customers ought to be taken as notes, compliments, complaints or other kind of defined occasions
Completely configurable – flexible surveys ought to be completely configurable capable to be associated with jobs and assets to tell analysis and planning
Fully suitable for smartphones – workflows should seamlessly integrate with iPhone, Android and Home windows platforms so workflows may be used on multiple cellular devices
Use advances in SMS technology – workflows should utilize intelligent, threaded two-way SMS technology which distinctively threads conversations and matches responses to outbound messages. (For instance, new jobs could be offered on the first-come first-serve basis to suppliers which means you know who responds, or optional appointment dates could be provided to customers so that you can record their preference).
It would not be wrong to suggest that workflow management services would provide you with the requisite boost in productivity. The company should be able to handle your business needs in the best manner possible. They should help you manage your business process management in an easy manner.